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Privacy Rights and how to contact us 

The Privacy Act gives you rights to request access to and correction of the personal information we hold about you. You can take steps to control the way in which we use your information. You can also complain to us at any time if you think we have misused your personal information.

Contact us to exercise any of these rights, including the right to complain about our privacy practices. Remember that you can make an information request to us in any form.

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Requesting access to or correction of your information

You have the right to request a copy of the personal information we hold about you. You also have the right to ask us to correct your information if you think it is wrong.

We will process your request as soon as possible, and no later than 20 working days after we receive it.

Opting out of certain uses of your information

Engagement information

You can opt out of our support at any time or any further support information at any time by contacting us.

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You can opt out of our cookies when you use our website by following the steps set out in our cookies page:

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Compliance information

You can opt out of your personal information being used by us , where you have asked us to refer you to further support services and your personal information is necessary for us to exercise this function. For example, you can generally raise a concern to us but ask us not to share information about that complaint with the organisation you would like us to further recommend to you. You have the right to disclose your personal information to which ever further support service you may choose to contact, or if you instruct us to , we can disclose your personal information to the chosen further support services. If you have any particular privacy concerns or sensitivities, you can raise them with us at any time.

Complaining about our privacy practices

We want to know if you have concerns about our privacy practices, whether these relate to the way we collect or share information about you or our disclosure of your personal information to further support services. This allows us to try and put things right for you and helps us to identify and fix any problems with our systems or processes.

In the first instance, let us know about your concerns and we will try our best to resolve it to ensure we have made the right decision and fully considered your concerns. You can raise your concerns with your Investigating Officer or you can contact us:

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